Refund policy

Return & Refund Policy

Hooked In

Last updated: 5th January 2026

At Hooked In, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Returns

You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it
The item must be in its original packaging
You must provide proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable digital products
Perishable goods (e.g. bait)
Personalised or custom-made items
Clearance or sale items (unless faulty)

3. How To Request a Return

To start a return, please email:

📧 support@hooked-in.co.uk

Include:

Your order number
Your full name
Reason for return
Photos (if item is damaged or faulty)

We will provide return instructions once your request is approved.

Please do not send items back without contacting us first.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked service as we cannot guarantee receipt of returned items.
Original shipping costs are non-refundable.

5. Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect:

Contact us within 7 days of delivery
Provide photos showing the issue

We will arrange a replacement or full refund, including return shipping where applicable.

6. Refunds

Once we receive and inspect your return:

We will notify you of approval or rejection
If approved, your refund will be processed to your original payment method
Refunds typically take 5–10 business days to appear, depending on your bank

7. Exchanges

We only replace items if they are defective or damaged.
If you need a different size or item, please place a new order and request a return for the original item.

8. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your card provider — it may take time before your refund is officially posted
Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at: