Shipping Policy

Hooked In

Last updated: 5th January 2026

Thank you for shopping with Hooked In. Below you will find full details about our shipping process, delivery times, and costs.

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1. Order Processing Times

All orders are processed within 1–3 business days (Monday–Friday, excluding UK bank holidays).

During peak periods (product launches, promotions, competitions), processing times may be slightly longer.

You will receive a confirmation email once your order has been dispatched.

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2. UK Shipping

We currently ship across the United Kingdom.

Estimated delivery times:

• Standard Delivery: 2–5 business days

• Express Delivery (if selected): 1–2 business days

Delivery times are estimates and may vary due to courier delays or peak seasonal demand.

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3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Order weight

• Delivery location

• Selected delivery service

Any applicable shipping fees will be clearly displayed before you complete your purchase.

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4. International Shipping

We may offer international shipping to selected countries.

• Delivery times vary by destination.

• Customers are responsible for any customs duties, import taxes, or local charges.

• We are not responsible for delays caused by customs.

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5. Tracking Information

Where applicable, tracking details will be sent via email once your order has been dispatched.

Please allow up to 24 hours for tracking updates to appear.

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6. Incorrect Address Information

It is the customer’s responsibility to ensure all shipping details are correct at checkout.

We are not responsible for:

• Delays due to incorrect addresses

• Lost parcels caused by incorrect information

If you realise there is an error, contact us immediately at:

📧 support@hooked-in.co.uk

We cannot guarantee changes once the order has been processed.

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7. Lost or Delayed Parcels

If your parcel has not arrived within the expected timeframe:

• Contact us within 7 days of the expected delivery date

• We will investigate with the courier

Hooked In is not responsible for courier delays beyond our control, but we will always aim to resolve issues fairly and quickly.

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8. Damaged Parcels

If your order arrives damaged:

• Contact us within 48 hours of delivery

• Provide clear photos of the packaging and item

We will review and arrange a replacement or refund where appropriate.

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9. Contact Information

For any shipping-related queries, please contact:

Hooked In
📧 support@hooked-in.co.uk
United Kingdom